Privacy Policy

Personal information you disclose to us. We collect personal information that you voluntarily provide when you register on the Services, express interest in our products and Services, participate in activities on the Services, or otherwise contact us. This may include:

• Names, phone numbers, and email addresses
• Job titles, usernames, and passwords
• Mailing and billing addresses
• Payment and billing information

Sensitive information. We do not process sensitive personal information.

Payment data. We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number and security code. All payment data is handled by our PCI-DSS compliant payment processors (such as Razorpay or Stripe); we do not store full card details on our own servers.

Information automatically collected. When you visit or use the Services, we automatically collect certain information that does not reveal your specific identity but may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use the Services. This is collected via cookies and similar technologies and is used primarily to maintain the security and operation of the Services and for analytics.

WhatsApp message data. Because ScaleBissoperates on the Official WhatsApp Business API, we process the contacts and messages you send and receive through the platform on your behalf, strictly to provide the Services and in compliance with Meta's policies.

We process your personal information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. Specifically, we process information to:

• Facilitate account creation, authentication, and management
• Deliver and operate the Services you have requested
• Respond to your inquiries and offer support
• Send administrative information and service updates
• Protect our Services, including fraud monitoring and prevention

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law — such as with your consent, to comply with laws, to provide and fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. If you are located in the EU or UK, the GDPR and UK GDPR require us to explain the legal bases we rely on, which include consent, performance of a contract, legal obligations, and vital interests.

We may share your personal information in specific situations, including:

• Service providers who perform services for us (such as hosting, analytics, payment processing, and WhatsApp Business API connectivity through Meta), under written contracts that require them to protect your information.
• Business transfers in connection with any merger, sale of company assets, financing, or acquisition.
• Legal requirements where disclosure is necessary to comply with applicable law or respond to valid legal process.

We do not sell your personal information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Most web browsers accept cookies by default; you can usually set your browser to remove or reject cookies, though this could affect certain features of the Services.

We keep your personal information for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or securely store and isolate it until deletion is possible.

We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will never be able to defeat our security. You should only access the Services within a secure environment.

We do not knowingly collect or market to children under 18 years of age. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to delete such data.

Depending on your location, you may have rights under applicable data protection laws, including the right to request access to, correction of, or deletion of your personal information, and the right to restrict or object to certain processing. You may also withdraw consent at any time where we rely on it.

Opting out of marketing.You can unsubscribe from our marketing communications at any time by replying "STOP" or "UNSUBSCRIBE", or by contacting us using the details below. We may still send you service-related messages necessary for the administration of your account.

We may update this privacy notice from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this notice frequently.

If you have questions or comments about this notice, you may email us at info.scalebiss@gmail.com or info.scalebiss@gmail.com, call us at (+91) 9624-605-792, or write to us by post at:

ScaleBiss
C-503 PNTC, Times Of India Press Rd, Vejalpur, Ahmedabad, India, 380015